Refund policy

3. Kambili Returns & Exchanges Policy

At Kambili, we want you to be delighted with your purchase. If you are unhappy with your order, we offer a flexible returns and exchange policy. Please read the following guidelines carefully:

1. Eligibility for Returns

You may return or exchange items under the following conditions:

●      Items must be returned within 30 days from the delivery date.

●      Products must be in their original, unused, and unwashed condition with all tags attached.

●      Custom or personalized items (e.g., monogrammed throws or tailored clothing) are non-refundable unless they arrive damaged or defective.

●      Sale items or items purchased during promotions are final sale and cannot be returned or exchanged unless faulty.

2. Non-Returnable Items

We do not accept returns on the following:

●      Custom-made or personalized items.

●      Intimate clothing items, such as undergarments.

●      Final sale or clearance items.

3. How to Initiate a Return or Exchange

To initiate a return or exchange:

1. Contact Us: Email our customer support team at kambili.shop@gmail.com to inform us of your return request. Please include your order number and a brief explanation of the reason for the return or exchange.
2. Return Authorization: Once your request is approved, we will provide a return authorization number (RMA) and instructions on how to proceed.
3. Ship the Items: Carefully package the item(s) you are returning, and include the original packing slip or proof of purchase. Ship to the address provided in your return authorization email.

○      Customers are responsible for return shipping costs, unless the item is defective or we shipped the wrong product.

4. Refunds

●      Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

●      Approved refunds will be processed within 10-14 business days, and a credit will automatically be applied to your original payment method.

●      Original shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item sent).

5. Exchanges

●      If you wish to exchange an item for a different size or pattern, please follow the return process and specify that you'd like an exchange.

●      Exchanges are subject to availability. If the item you wish to exchange is not available, we will offer you a refund or store credit.

●      For faster service, we recommend placing a new order for the desired item and returning the original item for a refund.

6. Damaged or Defective Items

We take pride in the quality of our products. However, if you receive a damaged or defective product:

●      Please contact us within 7 days of receiving the item.

●      Provide a detailed description of the issue and attach photos if possible.

●      We will either send you a replacement at no additional cost or offer you a full refund, including shipping fees.

7. International Returns

●      International customers are responsible for return shipping costs, customs duties, and taxes.

●      Refunds for international returns will be issued for the product only, not including shipping costs or any applicable duties.

8. Late or Missing Refunds

●      If you haven’t received your refund after 10 business days, please check your bank or credit card statement.

●      If the refund still has not appeared, contact your financial institution as processing times vary by bank.

●      For further assistance, feel free to reach out to our customer service team at kambili.shop@gmail.com.

We are committed to providing you with high-quality products, and we value your satisfaction. If you have any questions regarding our returns and exchanges policy, please do not hesitate to contact us.

Customer Support
kambili.shop@gmail.com